Exovoda Commerce
Exovoda Commerce allows creators to use the Services to sell electronic goods and services ("Products") to users and customers. You acknowledge that you agree to all terms in this Agreement in addition to this Section.
Exovoda Commerce Account
You must open an account with us ("Commerces Account") to access Exovoda Commerce. You must use your or your business' true and accurate name when opening a Commerce Account. Exovoda will review the information you submit while signing up for a Commerce Account. You authorize Exovoda to request information verifying your identity at any time, including but not limited to, business invoices, a government-issued form of identification, a business license, permit, or other information. You agree you are responsible for all activity that occurs under your Commerce Account, including for any actions taken by persons to whom you have granted access to the Commerce Account. We reserve the right to change the account type, suspend, or terminate the Commerce Account of anyone who provides inaccurate, false, or incomplete information, or who fails to comply with the Commerce Account registration requirements. You agree you are responsible for all licenses and permits required for the operation of your business.
Paystack
Payment processing services for Exovoda are provided by Paystack and are subject to the Paystack Terms of Service (collectively, the "Paystack Services Agreement"). By agreeing to this Agreement, to the extent applicable, you agree to be bound by the Paystack Services Agreement. As a condition of the Services enabling payment processing services through Paystack, you agree to provide the Services accurate and complete information about you and your business, and you authorize Exovoda to share it and transaction information related to your use of the payment processing services provided by Paystack.
You agree you are responsible for all legal and regulatory compliance in the country and/or countries you conduct business in.
Restricted, Unauthorized, or Illegal Use
You agree not to use Exovoda Commerce for the restricted businesses or business activity (collectively, "Restricted Businesses") listed here. You also agree to comply with Exovoda's Acceptable Use Policy which is incorporated by reference herein.
You agree that you will not use Exovoda Commerce for any illegal activity or Products. Exovoda may decide to not authorize or settle any transaction if we believe the transaction is in violation of this or that it exposes you, your customers, and others to fraud, criminal acts, or other harm. You authorize us to share information about you, your Commerce Account, and any of your transactions with law enforcement and any of our partners.
Fees
You agree Exovoda will collect a fee of 15% for each transaction processed through Exovoda Commerce. which icludes platform fee and payment proccessing fee.
Payout Schedule
For Workers Accounts with a balance of twenty-five dollars (#20,000.00) or more, Exovoda will initiate a payout to your valid, linked bank account at the end of the business day before 5 p.m. PT (8 p.m. ET) on Friday of each week. Exovoda will calculate and render a converted exchange rate in Nigeria Naira (NGN), regardless of whether you listed your Products in a currency other than NGN. All transactions and payouts will be denominated and redeemable only in NGN. You agree Exovoda does not guarantee the accuracy of the exchange rates displayed due to the fluctuating nature of market rates.
Access to Funds
You agree Exovoda may defer payout or restrict access to your payments if we need to conduct an investigation or resolve any pending dispute related to your use of the Services. We also may defer payout or restrict access to your payments as necessary to comply with applicable law or court order, or if requested by any governmental entity.
Chargebacks
When your customer may not be the authorized user of the card used for payment or your customer may otherwise contest the transaction, the amount of a transaction may be reversed or charged back to your Commerce Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed by our processor, a customer, or its financial institution, (c) was not authorized or Exovoda has any reason to believe that the transaction was not authorized, or (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement. You agree to comply with the Chargeback process and to the liability associated with such Chargebacks.For any transaction that results in a Chargeback, you authorize Exovoda to withhold the Chargeback amount, including any associated fees, fines, or penalties. If you have pending Chargebacks, we may delay payouts from your Commerce Account. Also, if Exovoda reasonably believes that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you until such time that (a) a Chargeback is assessed due to a customer complaint, in which case we will retain the funds, (b) the period of time under applicable law or regulation by which your customer may dispute that the transaction has expired, or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you agree to pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including attorneys' fees and other legal expenses, incurred by us for the collection of all amounts unpaid by you.
Taxes
You agree you are responsible for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason for your use of Exovoda Commerce. You also are solely responsible for collecting, withholding, reporting, and remitting correct taxes to the appropriate tax authority. Exovoda is not obligated to, nor will we determine whether taxes apply, or calculate, collect, report, or remit any taxes to any tax authority arising from any transaction. Exovoda specifically disclaims any liability for taxes.
Return Policy
You agree to process returns of, and provide refunds and adjustments for, your Products through your Commerce Account. You also agree you must disclose your return or cancellation policy to customers at the time of purchase. The amount of the refund/adjustment must include any associated taxes required to be refunded and cannot exceed the amount shown as the total on the original sales data except by the exact amount required to reimburse the customer for postage that the customer paid to return the Product(s). If your available Commerce Account balance is insufficient to cover the refund, Exovoda may exercise any of our rights, including withdrawing up to the requested refund amount (the sale amount minus the initial transaction fee) from a payment instrument registered with your Commerce Account, or any Exovoda account. Exovoda, in its sole discretion, will allow for a return and/or refund of any good or service within thirty (30) days of purchase for any reason Exovoda deems appropriate.
Processing Errors
If an error results in your receipt of fewer funds than you are entitled, Exovoda will credit your Commerce Account for the difference. If an error results in your receipt of more funds than you are entitled, Exovoda may recover the extra funds from you. We will only correct transactions that you process incorrectly if you notify us of such an error. Your failure to notify us of a processing error within thirty (30) days of when it first appears on your electronic transaction history will be deemed a waiver of any right to amounts owed to you.
PCI DSS Requirements
Exovoda complies with Payment Card Industry Data Security Standards ("PCI-DSS") requirements. You can find more information about PCI-DSS requirements here.
Customer Service
Exovoda is only responsible for customer service issues relating to your Commerce Account. You agree you are responsible for all customer service policies and issues relating to your Products, including pricing, order fulfillment, cancellations, returns, refunds and adjustments, warranty, and technical support.
Closure of Account
Closure of your Commerce Account will cancel any pending transactions. Any funds Exovoda is holding for you at the time of closure, less any applicable fees, will be paid out according to your payout schedule, subject to the other conditions of this Agreement. If an investigation is pending at the time you close your Commerce Account, we may hold your funds as described herein. If it is later determined that you are entitled to some or all of the funds, we will release those funds to you.
Termination
Exovoda may terminate your use of Exovoda Commerce at any time for any reason. Any termination of these terms does not relieve you of obligations to pay fees or costs accrued prior to the termination, and any other amounts owed to us as provided in this Agreement.
